Developer resources

Teneo - SaaS Platform for Conversational AI.
It's the Development Environment and Runtime for Productive Teams.

Contact Center & Voice Assistant

Teneo offers the degrees of freedom you need to develop, build, connect, run, and optimize a conversational IVR assistant.

Conversational voice bot

IVR Helper for CSG-IM, Enable voice options on Teneo Web Chat

Connect IVR

IVR Channel Connectors, Live chat integration, Genesys Cloud live chat, Mitel Chat, CSG-IM IVR, Twilio IVR, Amazon Alexa, Vonage Voice

Tips & Tricks Voice

Tips and Tricks for Building Voice Assistants, When a chatbot is born

Multi-Language Bot

With Teneo you have the power to save time localizing your bot and create high quality bots across multiple languages.

Language support

86 languages, Language Understanding, Create a Solution in your Language, Find Language Objects and Entities, Create your own Language Objects, Dialog Resources, Detailed Language Capabilities

Localization

Localization, Localize a bot, Webinar - Power of Bot Localization, Libraries, Webinar - Scalable Multilingual CAI Applications

Tips & Tricks Multi-Language

Optimize Language Conditions, Normalize User´s spelling, Recognize Plural and Singular, Use Teneo´s Improvement tips

Instant Messenger Bot

Connect your bot to a messenger and augment the experience with graphics, buttons, and much more.

BUILD A CHAT BOT

LUIS^Teneo in 10 minutes, Teneo in 10 minutes, Learning Path, Pre-Built Entities, LUIS Entities, Skip Conditions, Handle Interruptions, Deal with Follow-ups, Backend Connectors, Live Chat Integrations, Live Chat Handover, Microsoft QnA Maker, Salesforce, Add an Integration

USE THE CHANNEL

Channels, Facebook Messenger, Slack, Microsoft Teams, Skype, Teneo Web Chat, Telegram, WeChat, Display Images, Show Videos, Clickable Lists, Cards, Modal Messages, Link Preview Message

TIPS & TRICKS CHAT

Test your bot, Writing Good Examples, Writing Good Answers, Use Teneo´s Improvement Tips, Advanced Try Out, Search the Forum, Match Requirements, How to use Try Out

Performance & Analytics

Check out the following tools for if you have an ambitious bot project and are eager to improve or want to do as much as you can to achieve "Maintenance bliss".

CONVERSATIONAL DATA

Pre-Built Dashboards, Microsoft Power BI Desktop, Data Connectors, Analyze Log Data, Running Custom Queries, Teneo Query Language, Explore Session Statistics, Webinar - Leveraging Conversational Data

BOT PERFORMANCE

Use Teneo´s Improvement Tips, Auto-test, Regression Test, Advanced Try Out, Dialogue Tester, Analyzing Sessions, Metadata, Webinar - E2E Test Automation

TIPS & TRICKS MAINTENANCE

Annotate Users Inputs, Handle Ambiguous Inputs, Find Stuck Flows, Troubleshoot the Safetynet, Debug your bot in Try Out, Suggestions

Teamwork & Rapid Prototyping

You need to collaborate and augment the team capabilities. You have to work together! A bot is a team effort!

COLLABORATION & TEAM ROLES

Create a Rapid Prototype, Expand your Prototype, Starting a New Teneo Project, Forum, Scripting, Language Understanding, Flows, Role Seperation

VERSION CONTROL

Publish Your Bot, Version Flags, Work with Version Flags, Large Projects, Different Publish Targets

TIPS & TRICKS COLLABORATION

How to Use LUIS Entities, Prepare Solution for "Stable" Mode

IT/HR & Shared Service Bot

Develop a bot for internal use cases to streamline, increase availability, and to automate internal processes.

CONNECT TO BACKENDS

Enterprise Backend Connectors, ServiceNow, Jira, Zendesk, Monday.com, Contentful, Freshdesk, Integration Manager, Add an Integration

SELECT A CHANNEL

Channels, Microsoft Teams, Skype, Slack, Teneo Web Chat, Integrate in Mobile App, Populate Output Parameters

TIPS & TRICKS INTERNAL BOT

Microsoft QnA Maker, Resources File Manager, Best Practices

News

Welcome Developers!

Register Now to Start Testing Teneo

Sign up for a free trial and you will get your own developer sandbox of the Teneo platform containing all the tools needed to build and manage advanced conversational solutions.

Why Teneo?

Language Support and NLP

Design understanding with precision in 86 languages. Combine the speed and comprehension of machine learning with the precision of our patented Linguistic Modelling Language (LML).

Conversational Design

Graphically prototype, build, or modify conversational flows. Our canvas allows for both readability and the details and degrees of freedom required in more ambitious bot projects.

Integration Management

Make your bot take actions! Powerful integration management toolset allows you to build, import, reuse, and share the front- and back-end connections for your bot.

Bot Performance and Analytics

Provide your team real time insights on bot performance and leverage all the power of conversational data.

Teamwork and Scalability

Collaboration features to accommodate multi-disciplinary teams working across different languages, channels, and brands but with a shared goal in mind.

Test and Release

Supporting your testing and release procedures, and give your team full control over the development, testing, acceptance and production (DTAP) process.

Privacy and Security

We take compliance and security seriously to be able to offer SaaS to some of the most demanding markets in the world, including US, UK, and EU.

Microsoft ecosystem

Teneo works well with the Microsoft ecosystem. LUIS^Teneo allows you to combine the NLU-power of Microsoft LUIS with the conversational power of Teneo.

Get started with Teneo in 3 steps

Build your conversational solution

Using Teneo Studio you rapidly build your bot's conversational logic using drag and drop of flow elements, while at the same time allowing the use of code to deliver the desired user experience.

Build your bot »

Publish your bot on multiple channels

Make your solution available for the world. You can provide it as a widget on your website or make it available on channels like Whatsapp, Microsoft Teams or IVR. Whatever suits your needs.

Deploy your bot »

Analyze the conversational data

The users of your bot generate conversational data that is a helpful source of information for improvement and at the same time can provide valuable business insights.

Analyze your bot »

What People Are Saying

We chose Artificial Solutions because they had the right blend of technical and development expertise and platform capabilities to support the delivery of Vodafone’s business objectives.
Vodafone
Developed in just a few months using Teneo, Lucy is enabling Škoda to build a closer relationship with our customers and has already resulted in a significant increase in website conversion rates.
Škoda

Customers - Innovative. Creative. Enterprising.

Sign up now and you will get your own developer sandbox of the Teneo platform containing all the tools needed to build and manage advanced enterprise chatbots.