Office Hours: Extract and Store Information from User Inputs

Extract & Store Information from User Inputs

In a conversation, the users will share information with you that you will sometimes want to store to be able to use it later in the conversation.

In this session, we will explore how you can extract and store these information bits in Teneo Studio, and we will answer the questions:

What are Variables used for? What scopes are variables available in?
What are Listeners used for? What are the different kinds of Listeners?

Level : Basic

The session is aimed at developers who are getting started with Teneo as well as developers who are already working with Teneo and want to refresh and consolidate their knowledge.

About Office Hours

Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!
Click on the image below to register for the session.

Office Hours extract information

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Office Hours: Introduction to Flows

Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Introduction to Flows.

Inside Teneo Studio, what is a flow? What are the components of a flow? What can you do inside a flow? What kind of flows can you create?

In this session, we will answer these questions and many more.

Level : Basic

The session is aimed at developers who are getting started with Teneo as well as developers who are already working with Teneo and want to refresh and consolidate their knowledge.

Click on the image below to register for the session.

Office Hours Introduction to Flows

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Teneo Web Chat 3.7.4

We have just released version 3.7.4 of Teneo Web Chat,

This includes the following,

  • Enlarging images upon click in combo messages
  • Fixed a bug in the extensions framework preventing the assignment of multiple listeners to an event

You can find the latest release of Teneo Web Chat on github: Releases · artificialsolutions/teneo-web-chat · GitHub and the latest documentation on teneo.ai: Teneo Web Chat.

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Spill the 'T' Series: Episode 4 - What's new with Teneo 6

Episode 4 of Spill the ‘T’ is now live!

Britta Guldmann (@bguldm) walks us through the new features in Teneo 6.

You can watch the video here:

https://www.youtube.com/embed/tLcn7TPuBJU

Topics include:

  • Match Requirements
  • Data Actions
  • Localization Setup
  • Version Flags
  • Advanced Tryout
  • Solution Log
  • Version History
  • Prelogging Script
  • and much more!

Enjoy the video!

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Webinar | The Future of Contact Centers: Digitalising using Conversational AI | Recording now available

The pandemic disrupted and changed the way consumers interact with organisations, expecting and demanding accessibility 24/7 through the use of digital channels. From medical support, rescheduling holidays to obtaining emergency loans, call centers were at the center of it all. In a time that heavily influenced consumer loyalty, slow responses, high attrition rates, call volumes and delays, organisations faced a huge loss in brand confidence.

At the same time, how can we provide 24/7 accessibility without the need of investing in more staff, whilst improving customer and employee satisfaction? How can complex requests be handled and managed without expanding?

With the advances in Process Automation and Machine Learning, we believe the answer lies in Conversational AI to provide human-like experiences with meaningful, outcomes-based experiences. Join this webinar to learn how conversational AI will change the way contact centers operate and how companies are benefiting from it today.

Register here: The Future of Contact Centers: Digitalising using Conversational AI

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Webinar | How much code do I need to build Conversational Experiences? | Recording now available

We’re kickstarting 2022 with a fun discussion between Conversational AI experts who will discuss the subject of no-code / low-code and pro-code development tools and platforms!

What kind of tool should you use to build your next automated conversational experience? This may be the first question that you need to answer before searching for your next Conversational AI (CAI) tool, but don’t worry; join this casual discussion and get a better understanding of what truly lays behind the no-code, low-code, pro-code keywords that companies keep throwing around.

“Low Code” is fine when only a little code is needed. “No Code” is fine when no code is needed. But any platform that doesn’t allow for “Some Code” or “More Code” will be grossly limiting in terms of use case reach and scale as mature CAI solutions often require highly complex processing logic and integration logic.

During this webinar, Linette Manuel (Developer Advocate), Joaquim Bargalló (Director of Customer Success) and Ben Case (Solutions Consultant) will chat about the pros and cons for every option and what they recommend from their experience to different users based on what kind of solutions these want to build. They will take the mystery out of these terms and explain how every option works for the different team members (conversational designers, NLP linguists, testers, integrators, etc.) and how having one platform for collaboration can drastically improve productivity.

Recording now available: How much code do I need to build Conversational Experiences?

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Anonymize user data & Teneo Linguistic Modeling Language

We are happy to announce that we have added a couple of brand-new content for Teneo Developers. The aim is to inspire developers to fully use Teneo’s capabilities when building a solution.

Here’s a list of new pages:

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End of year enhancements and new capabilities!

Teneo closes 2021 with several enhancements and new capabilities!

Teneo has been enhanced with the addition of a script type “Pre-logging” which enables the solution developer to modify the data which will be logged for a session, when the session ends, before it is persisted in any way.
This allows complete control over the data generated by the solution - and control at source. Meaning sensitive data can be removed before it reaches network or disk, removing all possibility of these as attack vectors. This feature can also be used for PII removal/encryption, solution data footprint control, data cleanliness or sanitisation, etc.

Enhanced language coverage with the addition of pre-built knowledge for Bulgarian. See here for an overview of Teneo’s language capabilities.

We have strengthened LUIS^Teneo even further! All classes and training data for Teneo pre-built knowledge is now available in an Microsoft LUIS friendly json format for all 18 languages, allowing an even more streamlined process when building LUIS^Teneo solutions.
Those resources are available to all our existing free trial and enterprise users upon request. If you are not a user yet…Try out Teneo!

Last but not least, Public Studio API has been extended to cover also Integrations, Global Variables, Global Scripted Context, Class manager and Solution History, something that will allow for easy - and even automatable - coverage of many use cases including retrieval of information for release notes or project activity reports.

Existing Free Trials will be updated over the coming weeks. If you want to try out the enhancements straight away simply sign up for a new Free Trial.

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Webinar | Teneo + Power BI: Your Conversational Solutions Enhanced by Data Visualization | Recording now available

In our quest to make your development team even more productive, we have recently developed a connector for our Teneo Platform to integrate with Microsoft’s Power BI. This allows Teneo users to create their own reports on Power BI, to analyze the conversational data from their Conversational AI solutions.

@Ramazan gives insight in this webinar into the following questions:

  • How does our Teneo connector for Power BI works?
  • What do you need to get Power BI reports for your Teneo solution up and running?
  • How to start? Premade reports or start from scratch.
  • How to build good queries in Power BI?

Recording available at: Teneo + Power BI

https://www.youtube.com/embed/MsDQq3XTebg

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Spill the 'T' Series: Episode 1 - Version Flags and Teneo.ai Updates

Episode 1 of ´Spill the ´T´ is now live!

Enjoy a comprehensive overview, expert insights and the latest updates on our industry-leading Conversational AI platform, Teneo.

https://www.youtube.com/embed/iDdr5tL1Lf4

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New Channel Connector- Vonage Voice

We’re happy to announce we have just released a brand new Channel Connector for,

  • Vonage Voice

The page can be found here,

A list of our available Channel Connectors can be found here,

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New content under Tutorials - Build Your Bot

We are happy to announce that we have added a couple of brand-new content under Getting Started | Teneo Developers. The aim is to inspire developers to fully use Teneo’s capabilities when building a solution.

Here is a list of the new content,

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New Live Chat Integration - Livechat Inc

We’re happy to announce we have just released a brand new Live Chat integration for,

  • LiveChat Inc

The page can be found here,

A list of our available Live chat Integrations can be found here,

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New Best Practices

We are happy to announce that we have released a couple of new pages on best practices in Teneo. These are intended to give the developer a head start when building bots with Teneo.

The new section includes the following pages,

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New Live Chat Integrations - Mitel & Genesys Cloud

We’re happy to announce we have just released two brand new Live Chat integrations for,

  • Mitel Chat
  • Genesys Cloud Chat

You can find the pages here,

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Microsoft Power BI - Connector

We are happy to announce that we have released a data connector for Microsoft Power BI. The developers can use this connector to build a bridge between the Teneo solution and Microsoft Power BI to build visual dashboards.

The connector comes in three different versions to handle the three different stages of development,

  • Development
  • Production
  • Scale

This includes the following new pages,

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Webinar | Setting up your business for Conversational AI Success | Recording now available

Conversational AI is no longer a complex, unattainable technology that only a few companies know how to implement. The increase of low-code and graphical interfaces in the market has pushed companies to start taking ownership and developing their own Conversational AI solutions in-house, instead of purely relying on technology providers. Therefore, the demand for insights into how to ensure that the right profiles are picked to guarantee team productivity and project scalability growths has surged.
As your company prepares to embark on this journey, how do you ensure that your organization is ready for Conversational AI Success? Join our webinar to find out!

In this session, Hans van Dam, founder of the Conversational Design Institute, and Joaquim Bargalló, Director of Customer Success at Artificial Solutions, will share their experience training and building teams to support the development and deployment of chatbots, and describe where companies should focus their attention to ensure the success of a project.

Other topics covered during this webinar are:

  • Picking the right business case and tool for your company.
  • Putting together your AI-Team: where to start, how to scale and what to look for when hiring?
  • Examples of successful deployments

Recording available at this link -: Setting up your business for Conversational AI Success

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New content on Language Understanding

We have added a couple of brand-new content on Language Understanding | Teneo Developers. The aim is to inspire developers to fully use Teneo’s capabilities when building a solution.

Here is a list of those pages:

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Teneo Platform Release

Teneo has been enhanced with additional features!

Version Flags feature, built on 6.0’s Versioning one, allows Teneo Studio to bring even more flexibility for solution development teams in the form of 2 parallel development streams

You can read more about Version flags here,

We have also updated the content inside Publish your bot | Teneo Developers to cover Version Flags.

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New Teneo Platform Release

Teneo has been enhanced with additional features!

Version Flags feature, built on 6.0’s Versioning one, allows Teneo Studio to bring even more flexibility for solution development teams in the form of 2 parallel development streams

Version Flags enables project teams, whether familiar with version control systems or not, to simply and directly within Studio support advanced use cases such as

  • Parallel long running and short term development
  • Role / Task differentiation with dedicated teams for ongoing maintenance and improvement vs. larger feature implementation
  • Enabling teams to hotfix the published version of the solution even after the development of a feature within the solution has begun
  • Beginning work on iteration / release 2 whilst iteration / release 1 is undergoing acceptance workflow or pending Prod deployment

In addition to above, Teneo Studio now has a public API - covering the areas of versioning, publishing, tryout, test and global listeners

This Public API can be called from external systems / scripts and allows many new use cases, including:

  • In an Environment with complex, containerized or strict publish workflow an external system could pull a publication from Studio on demand, run some checks and feed this into the external workflow
  • Auto test could be automatically run every night and any degraded results be pushed to a ticketing system for resolution
  • An external testing tool or the end user frontend in development could be connected to the solution in active development via the Tryout API

Please find here the full Release Notes

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Teneo Web Chat 3.6.2

We have just released version 3.6.2 of Teneo Web Chat,

This includes the following,

  • Implemented voice selection in store and API. Better warnings and disabling ASR in insecure contexts.
  • Fixed issues with auto ASR and multiple bubbles
  • Added message type for table
  • Added message type for forms
  • Fixed carousel swiping issue
  • Sets ASR/TTS buttons to broken if an error is encountered

You can find the latest release of Teneo Web Chat on github: Releases · artificialsolutions/teneo-web-chat · GitHub and the latest documentation on the Teneo Developers site: Teneo Web Chat | Teneo Developers.

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Webinar | LUIS^Teneo: a Game Changer Tool for Bot Framework Developers | Recording available

Looking for a tool to speed of development for bots built with MS LUIS and the Bot Framework, increase the productivity of your team and easily scale all your solutions? And would you like to do it in 86 languages? Look no more; just register for this webinar.

In this session, we would like to show you an IDE framework that can help you achieve all this. LUIS^Teneo combines two top technologies to help you build, test, and release conversational bots faster. The seamless integration of Teneo and Microsoft’s Cognitive APIs leverages Teneo’s powerful development environment, linguistic rules, and analytic capabilities with the MS LUIS intent recognition engine, allowing for faster bot development. With its modular structure, flexible architecture and unique global/local language features, Teneo is the only conversational AI platform that allows for fast, robust and scalable chatbot development by integrating with (and expanding) Microsoft LUIS services.

Join Conversational AI Engineer and Teneo Advocate, Carmen Del Solar, as she shows how Teneo’s Conversational IDE and Runtime integrates with MS LUIS and Bot Framework Composer, allowing businesses to build bots and maximize their resources through rapid prototyping, fast implementation times, increased functionality and greater scalability.

You can find the recording in the following page: LUIS^Teneo: a Game Changer Tool for Bot Framework Developers

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Webinar | The Power of Bot Localization: Going Beyond Translation | Recording now available

Conversational design for rapid global rollouts, done in multiple languages is an enigma. Most conversational AI initiatives are unconnected and cant roll out new functionality or new markets instantly. We can.
With Teneo it is possible to have an original version in one language, and be able to launch another, typically reusing about 80% of the original build with no need to start from scratch. For example, the specific language structures and models for an English-speaking Company can be easily ported to operations in Poland, Sweden, Russia, or Japan.

In this webinar, we will discuss:
• Is translation the best option when adding another language to my solution?
• How and when should I localize solutions?
• How do I maximize the use of resources as the solution grows?

Recording available upon registration, The Power of Bot Localization: Going Beyond Translation

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Test your bot & Localize Articles & Data footprint

We have just updated our Developers web page with three new topics,

Firstly, a brand new ‘Test your Bot’ section under ‘Build your bot’ that includes the following pages:

  • Run Automated Tests
  • Test your bot with Botium
  • Dialog Tester [NEW]

We intend to further develop this section and add more pages.

You can find the section here: Run Automated Tests | Teneo Developers

Secondly, we have added a couple new pages on Localization(Master/Local branching). This includes two brand new Concept pages,

  • Localization
  • Libraries

and one new ‘How To’ page,

  • Localize your bot

You can find the pages under Language Understanding tagged as ’ New ’ here: Language Understanding | Teneo Developers

Lastly a new page about ‘Data Footprint’ which can be seen here: Data footprint | Teneo Developers

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LUIS^Teneo section & Automation Anywhere and Power Automate Backend Connector

We’ve updated our Developers page with a couple of new things,

Firstly, a new Getting Started with LUIS^Teneo. As the name suggests, it is a LUIS^Teneo version of our original Getting Started pages where users can follow these pages to start their LUIS^Teneo journey.

The section includes,

  • LUIS^Teneo
  • Luis^Teneo in 10 minutes
  • Working with LUIS^Teneo
  • Your First LUIS^Teneo solution
  • Add a new LUIS intent
  • Transitions
  • Update a LUIS Intent
  • LUIS Entities
  • How to use LUIS entities
  • Skip conditions
  • Handle Interruptions
  • Deal with Follow-Ups

LUIS^Teneo can be found here: LUIS^Teneo in 10 minutes | Teneo Developers

We have also added two new Backend Connectors for the following:

  • Automation Anywhere
  • Power Automate

The connectors can be found here: Resources | Teneo Developers

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